Zemaker’s Quality Control System

Customers will always put quality in the first place. That’s why Zemaker also regards quality as its first priority. Zemaker has its own factories but it operates with hundreds of manufacturing partners at the same time. ISO9001 certificate is the basic requirement for joining Zemaker’s manufacturing network. Here’re the procedures Zemaker follows to ensure the proper operation of its quality control system and guarantee the quality of all the products/parts ordered by its customers.

Pre-production -- Technical Confirmation

Before producing any parts, engineers from Zemaker will check and confirm customer’s 2D drawings and 3D drawings, making sure there’re no mistakes or unachievable technical requirements.

During Production – On-spot Quality Checking

Zemaker/Zemaker manufacturing partners’ QC staff will check the products being produced by a regular frequency according to certain quality management systems.

Before Shipment – Outgoing Quality Control

Before shipping out the parts to the end customers, Zemaker will conduct a strict final inspection with high-accuracy measuring equipments in its QC department.

After-Sale Service – Follow Up Customers Feedback

After the customers receive the products/parts, Zemaker’s customer service clerk will follow up with the customers regarding the products/parts quality. If there’s any disparities from the technical drawings, Zemaker will reproduce the parts or refund the customers.

Rework & Refund Policy

Zemaker is also committed to becoming a trust-worthy manufacturing service provider and it has a extreme customer-oriented rework and refund policy. Customers only need to provides the photos or video to show the disparities, Zemaker will take relevant measures to ensure customer satisfaction just like what Amazon does for its customers.

Some customers who came to us for the first time, said that they were not sure about the quality of Zemaker’s manufacturing services. “Customer First” is the philosophy that Zemaker always keeps in mind while doing business. We are a company with missions and want to succeed in market by making our customers satisfied and succeed. If you still have any concerns or questions about the quality of Zemaker’s manufacturing services, please feel free to email us via info@Zemaker.com.